I went through a similar problem with my DSL install. Luckily, it only took one support call, but he had to lead me through several hoops including reboots galore for 30 minutes. Only then did his flash cards send me to the registration web page, which was not only different from anything shown in the documentation, but I hadn’t done anything to bust the normal flow. There was no way I would have ended up there without this 30 minute support call.
The sad part? This was a DSL install from PacBell in 2000. Apparently, nothing has changed.
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