Delicious Bookmarks for July 21st through August 31st

These are my Delicious links for July 21st through August 31st:

Happyjoel on the CBS Evening News

Cross-posted from the Snowball Factory blog

Last week, our friend (and first client) Joel Moss Levinson, aka Happyjoel, appeared in a CBS Evening News with Katie Couric segment called Cashing In on YouTube (watch it below). For Joel, this follows an appearance on the Tonight Show with Jay Leno, a profile in the New York Times, and (our personal favorite) being named an AccessHollywood.com Rising Star. As you can see in the clip below, the majority of this coverage has been driven by the novelty of Joel’s success. He’s a guy who subsists entirely by making amusing music videos for products for which he has no personal affinity — what news producer wouldn’t love this story?!


Watch CBS Videos Online

For us though, the real story isn’t the wackiness of Joel’s success but rather how he has achieved it. Of course, having the ability to come up with witty lyrics about how awesome watermelons are and the time and energy to scour the interwebs for brands looking to crowd-source their marketing are necessary, but they’re not sufficient. Michael Buckley, the other online video personality covered in the CBS News segment, told the NY Times “I was spending 40 hours a week on YouTube for over a year before I made a dime.” Like Michael, Joel does a lot more than just what you see on screen. Arguably, making the videos is the easy part (at least for someone like Joel) — the real challenge has been building and cultivating the loyal fan-base (or as Joel calls it, his “contest voting army”) that has made him such a newsworthy phenomenon.

As of this writing, Joel has:

Each of these relationship channels has different strengths and weaknesses, and we have achieved a good measure of success using them in concert through best practices and a substantial time commitment. But, the system is far from perfect. In addition to the redundant work required to build and maintain relationships through all these various channels, it is very difficult to identify and de-duplicate the individuals across them, and it is basically impossible to have a cohesive view of what is going on in your fan universe.

While 800 lbs brands like Britney Spears or 50 Cent have enough clout to ask their fans to sign up for new services, the rest of us need to find effective ways to reach our potential fans where they already live online. YouTube, Facebook, Flickr, MySpace, and other popular social media services provide access to their huge existing audiences, but the relationships you build through them have to be on their terms. We’ve learned from experience in the trenches with clients like Joel and Handsome Donkey, and we’re hard at work on a solution that gives independent online media brands the best of both worlds: access to existing social media audiences with greater control over the fan relationships it generates. So, stay tuned!

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MySpace Revolt in the NYT

[Originally posted on my 360 blog]

As predicted, MySpace users are getting pissed off that the social network they originally chose for its openness is now denying them access to the best of breed services they desire.

There will never again be *one* destination that provides *everything* a user wants and needs. The only way to be ubiquitous is to be completely open and allow users to use your product (whether it be a homepage on which they can embed any service they choose, or a service they can embed in any homepage they choose) how they see fit. Openness is now a viable basis of competition, and you will be undercut by a more open competitor if you are too closed. 

MySpace thinks that they built YouTube, and maybe they did. But, where would MySpace be without all those users embedding and watching YouTube videos on MySpace long before there was a MySpace video player? A smaller piece of the pie can be worth more, if the pie itself is made bigger by allowing distributed innovation to create value for your consumers in ways that you can’t or wouldn’t.

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Community “Products”

Rant Alert!

I just finished the first of my three planned white papers last night, and decided to let it percolate a bit before moving on to the next two. It is currently a six-page screed on microeconomic theory in the digital age, and I will likely post some portions of it here soon. In the meantime, I thought I would catch up on some blogosphere surfing and MyWeb bookmarking (come on Yahoo! marketing, where’s the verb for that? MyWebbing? Gong!). And after reading through a couple of posts linked to from Kareem’s highly-underrated blog, something just snapped.

I work at Yahoo!. We are the leading community on the internet both in size and breadth of tools. And, we have some brilliant people who really get community (shouts out to: Ian, Michael, Russell, Randy, Stewart, Caterina, Danah, and Cameron, among others). But we also have some people who seriously don’t get it. They see community as a means to an end, not the end in itself. They are jealous of MySpace and Facebook and whatever the next big fad will be, because of their rapid audience growth.

Audience is what matters to these people because audience is what you sell in conventional advertising [oh, wtf…I’ll succumb to the 1.0/2.0 cliché – I guess it’s only a cliché because it works], let’s call it advertising 1.0. As Google has taught the world, advertising 2.0 is about selling intent. In the pre-digital age, audience put through a number of filters (like content association, demographic information, etc) was used as a proxy for intent. Advertisers weren’t really happy with this approximation, because they knew it was an inefficient means of buying what they really wanted – access to consumers with a certain intent. But, that was the best that conventional media could do, so advertisers settled. As John Wanamaker said approximately a hundred years ago, “Half the money I spend on advertising is wasted; the trouble is, I don’t know which half.” I won’t go further into advertising 2.0 other than to say that it is coming faster and faster. What makes advertising 2.0 relevant to this particular rant is the fact that it favors monetization of communities, not just audiences.

Getting back to the people who don’t get the “it” of communities; the way you can tell these people is that they talk about “user-generated content” way too much – they treat it as some kind of panacea that will fix the problems inherent with trying to port conventional media business models to the internet. The worst of these offenders use the term so much that they have taken to saving time by abbreviating it…from this day forth, I vow to walk out of any meeting in which someone actually uses the term “UGC” in anything but an ironic context. (Ok, I probably won’t really do that if there are executives present…but, that person will be put on my moron list).

Derek Powazek puts it much more eloquently than I ever could:

User: One who uses. Like, you know, a junkie.
Generated: Like a generator, engine. Like, you know, a robot.
Content: Something that fills a box. Like, you know, packing peanuts.

So what’s user-generated content? Junkies robotically filling boxes with packing peanuts. Lovely.

Calling the beautiful, amazing, brilliant things people create online “user-generated content” is like sliding up to your lady, putting your arm around her and whispering, “Hey baby, let’s have intercourse.”

Amen brother! Derek goes on to suggest the term “Authentic Media,” which I like a lot and hope gets memeified. Authentic media definitely jibes a lot more with all the web and media 2.0 theory around which people are beginning to coalesce.

Anyway, back to the rant at hand. The reason I ironically titled the post “Community ‘Products'” (yes, my over use of quotation marks is often meant to denote irony), is that I don’t believe big companies can succeed at community products. Big companies, like Yahoo!, Google, Microsoft, and even AOL, contribute most to the community value chain by building community platforms, on which the community builds its own products. Isn’t that the real underlying goal of online communities, to incite scalable self-sustaining user-behavior? If you define the product as what the end-user actually consumes, the value of any community product to a given individual user tends to be proportional to its focus on his interests. On social networking sites, like Friendster, Yahoo! 360, MySpace, Facebook, etc, what the end user consumes is a combination of content produced by the host, the community, and himself. The more that product management rests in the hands of that user, the more focused the product will be on that user’s

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