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twitter – Page 2 – jstrauss

Delicious Bookmarks for January 27th through February 1st

These are my links for January 27th through February 1st:

  • Bookmarklet Builder – Handy tool for building bookmarklets, can convert back and forth from normal Javascript to bookmarklet form.
  • TwitterFriends – Your relevant network on Twitter – The most comprehensive (and interesting) Twitter stats application I've found to date. Instead of gimmickry about how you rank against other Twitter users in meaninglessly vague and opaque terms like "authority," this exposes the hard data about yours and your network's behavior compared to average, and gives you some pretty cool visualizations. If I understood statistics and such better, I think this is the kinda tool I could totally geek out on.
  • Which HD video Web service is the best? | Webware – CNET – In depth side-by-side comparison of online video hosting services.
    "- The victor: YouTube
    This time around, we feel really comfortable giving YouTube the quality crown. Its HD encoding is really nice, and you can't beat the price (free). One thing that really separates it from the others is that you can do so many things with your clip once it's up there. You can replace the music, as well as add subtitles and annotations. Community members can also respond to it, adding in-line video replies."
  • The Bacon Explosion – Take Bacon. Add Sausage. Blog. – NYTimes.com – A (very tasty) example of the power of social media to spread content virally. According to the article, the blog post about this recipe garnered 27,000 views 2 days after being posted thanks mostly to Twitter, Digg, and StumbleUpon. In the month since being posted, it has been viewed 390,000 times and linked to from 16,000 sites. Not bad for some bacon.
  • Secrets of my success: Netflix CEO Reed Hastings – Jan. 28, 2009 – A brief profile on Reed Hastings w/ business tips:
    – Target a specific niche: When there's an ache, you want to be like aspirin, not vitamins. Aspirin solves a very particular problem someone has, whereas vitamins are a general "nice to have" market.
    – Stay flexible: We named the company Netflix (NFLX), not DVDs by Mail because we knew that eventually we would deliver movies directly over the Internet.
    – Never underestimate the competition: We erroneously concluded that Blockbuster (BBI, Fortune 500) probably wasn't going to launch a competitive effort when they hadn't by 2003.
    – There are no shortcuts: Occasionally great wealth is created in a short amount of time, but it's through a lot of luck in those situations. You just have to think of building an organization as a lot of work. It may or may not turn into great wealth.
  • Streaming video cannibalizing DVD rentals, says Netflix – Ars Technica – Netflix results show that streaming video views are taking away from DVD-by-mail volume. Given that there is no price difference (both streaming and DVD-by-mail cost the same per month), the streaming bitrate is at DVD quality or less, and the selection of films available for streaming is worse than that of DVD-by-mail, this is further proof that *convenience* (the only real advantage of streaming vs. DVD-by-mail) is a very powerful motivator for media consumers.
  • Facebook Pages Leaderboard – A neat tool for tracking the popularity of Facebook Pages by number of fans over time. However, the data doesn't appear to be totally reliable. So, be sure to check the current stats on Facebook before hanging your hat on any of these numbers.
  • Announcing the AllFacebook Pages Tracker – Interesting facts about Facebook Page fan stats (as of January 27, 2009)
    – Barack Obama is #1 w/ 4.7M fans, Homer Simpson is #2 w/ 2.6M, and Coca-Cola is #3 w/ 2.3M (I pulled the stats for these from Facebook directly)
    – All Facebook is tracking 620,000 Pages
    – Only 50,000 Pages (~8%) have > 1,000 fans
    – Only 276 Pages (~0.04%) have > 500,000 fans
  • Deborah Schultz: Life isn’t binary, neither is the Social Web – "The social web is my web – it's PERSONAL to me. I am not creating media when I am online so much as I am connecting with people using media as my medium…The social web can actually provide much deeper and more interesting connections for customers and companies than simply being a marketing channel – it ties into the entire product lifecycle. And that is where stuff gets really interesting…and much more complex. This is where relevance and context and trust and intention all come into play."

These are my Delicious links for January 27th through February 1st:

  • Bookmarklet Builder – Handy tool for building bookmarklets, can convert back and forth from normal Javascript to bookmarklet form.
  • TwitterFriends – Your relevant network on Twitter – The most comprehensive (and interesting) Twitter stats application I've found to date. Instead of gimmickry about how you rank against other Twitter users in meaninglessly vague and opaque terms like "authority," this exposes the hard data about yours and your network's behavior compared to average, and gives you some pretty cool visualizations. If I understood statistics and such better, I think this is the kinda tool I could totally geek out on.
  • Which HD video Web service is the best? | Webware – CNET – In depth side-by-side comparison of online video hosting services.
    "- The victor: YouTube
    This time around, we feel really comfortable giving YouTube the quality crown. Its HD encoding is really nice, and you can't beat the price (free). One thing that really separates it from the others is that you can do so many things with your clip once it's up there. You can replace the music, as well as add subtitles and annotations. Community members can also respond to it, adding in-line video replies."
  • The Bacon Explosion – Take Bacon. Add Sausage. Blog. – NYTimes.com – A (very tasty) example of the power of social media to spread content virally. According to the article, the blog post about this recipe garnered 27,000 views 2 days after being posted thanks mostly to Twitter, Digg, and StumbleUpon. In the month since being posted, it has been viewed 390,000 times and linked to from 16,000 sites. Not bad for some bacon.
  • Secrets of my success: Netflix CEO Reed Hastings – Jan. 28, 2009 – A brief profile on Reed Hastings w/ business tips:
    – Target a specific niche: When there's an ache, you want to be like aspirin, not vitamins. Aspirin solves a very particular problem someone has, whereas vitamins are a general "nice to have" market.
    – Stay flexible: We named the company Netflix (NFLX), not DVDs by Mail because we knew that eventually we would deliver movies directly over the Internet.
    – Never underestimate the competition: We erroneously concluded that Blockbuster (BBI, Fortune 500) probably wasn't going to launch a competitive effort when they hadn't by 2003.
    – There are no shortcuts: Occasionally great wealth is created in a short amount of time, but it's through a lot of luck in those situations. You just have to think of building an organization as a lot of work. It may or may not turn into great wealth.
  • Streaming video cannibalizing DVD rentals, says Netflix – Ars Technica – Netflix results show that streaming video views are taking away from DVD-by-mail volume. Given that there is no price difference (both streaming and DVD-by-mail cost the same per month), the streaming bitrate is at DVD quality or less, and the selection of films available for streaming is worse than that of DVD-by-mail, this is further proof that *convenience* (the only real advantage of streaming vs. DVD-by-mail) is a very powerful motivator for media consumers.
  • Facebook Pages Leaderboard – A neat tool for tracking the popularity of Facebook Pages by number of fans over time. However, the data doesn't appear to be totally reliable. So, be sure to check the current stats on Facebook before hanging your hat on any of these numbers.
  • Announcing the AllFacebook Pages Tracker – Interesting facts about Facebook Page fan stats (as of January 27, 2009)
    – Barack Obama is #1 w/ 4.7M fans, Homer Simpson is #2 w/ 2.6M, and Coca-Cola is #3 w/ 2.3M (I pulled the stats for these from Facebook directly)
    – All Facebook is tracking 620,000 Pages
    – Only 50,000 Pages (~8%) have > 1,000 fans
    – Only 276 Pages (~0.04%) have > 500,000 fans
  • Deborah Schultz: Life isn’t binary, neither is the Social Web – "The social web is my web – it's PERSONAL to me. I am not creating media when I am online so much as I am connecting with people using media as my medium…The social web can actually provide much deeper and more interesting connections for customers and companies than simply being a marketing channel – it ties into the entire product lifecycle. And that is where stuff gets really interesting…and much more complex. This is where relevance and context and trust and intention all come into play."

A Twitter Marketing Success Story

A couple of days ago, I wrote a post on my company blog about Twitter from a marketer’s perspective (I think it’s pretty good, so go read it when you’re done here 🙂 ). This post is about my experience with Twitter on the other side of the aisle — not just as a consumer, but as a *target* of marketers (in a good way).

Last night I was trying out iPlotz, a new online tool for doing product design. I own a license for the desktop version of Balsamiq Mockups, a competing product. But, iPlotz had a couple key features Balsamiq didn’t. So, I was really bummed when iPlotz changed the limits for free trials without warning (the day before I had created 7 wireframes in my iPlotz account, and now it was telling me the limit was 5). Since I was sitting at my desk at home and had no one to bitch to, I bitched to Twitter:

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I wasn’t really expecting a reply from anyone, let alone one from iPlotz. (At most, I had been hoping to publicly shame them a little bit for the not cool practice of changing the rules without notice.)

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I was flattered that someone at this company was actually listening to me. All of a sudden I went from being in a bitchy mood about their policy faux pas to wanting to compliment them.

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Wow! I was kinda just being patronizing before, but this actually sounds like a really cool product. Even though I just dropped $79 on Balsamiq a few months ago, I might have to buy *this* one too when it drops.

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And that’s that, right? If it had been, it would have been an interesting (if not unique) example of an up-and-coming start-up reaching out to an ‘early adopter’ through social media.

But, that wasn’t the end. When I woke up this morning, I found a reply from Balsamiq.

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It turns out they *do* have the main feature I’ve been wanting, I just didn’t realize they had released an update. And in learning about this one feature I wanted, I also learn about another new feature I love.

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Well as long as I have their attention, I might as well speak up for that other feature I’ve been longing for.

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HOLY SHIT!!! Not only are they working on the new feature, but they’ve put its design up for review by their users (via Get Satisfaction). I’m in LOVE! First, to put in my $0.02 on the proposed feature design. Now, where’s that tweet Robi sent a couple days ago asking for design software recommendations (on which I originally remained silent)?

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I know Robi can be a cheap bastard sometimes, so I’d better make clear to him how great this really is. 😉

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First of all, this whole episode struck me as rather phenomenal — I literally just had 2 brands (and not just some PR flacks, but the CEOs of both companies) competing for my business on Twitter! And while having Pepsi and Coke compete for my business on TV is the main reason I don’t watch it, I came away from this experience on Twitter with a very positive sentiment about both companies (even though I came into it dissatisfied with both of them). And it’s not just that I was flattered to be conversing with the CEOs, it could have been any employee as long as they were empowered to address my needs (like Frank aka @comcastcares).

But in my mind, this goes beyond Twitter and really showcases the power of social media as a CRM tool (what is the difference between ‘marketing’ and ‘CRM’ other than connotation, really?). As Debs wrote:

The social web can actually provide much deeper and more interesting connections for customers and companies than simply being a marketing channel – it ties into the entire product lifecycle.

By showing that they’re listening to me and bringing me into the process, Balsamiq just turned me from a disenchanted user to an enthusiastic evangelist. Not only are they tolerating my Monday morning product management, they’re inviting it. Bringing your customers into the product development process has the dual benefits of helping you build better and more customer-centric products and making your customers your most passionate sales people (because after all, it’s their product too).

Now, go buy Balsamiq Mockups! 😉 (And, go read my post on quick wins for brands on Twitter.)

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Happyjoel on the CBS Evening News

Cross-posted from the Snowball Factory blog

Last week, our friend (and first client) Joel Moss Levinson, aka Happyjoel, appeared in a CBS Evening News with Katie Couric segment called Cashing In on YouTube (watch it below). For Joel, this follows an appearance on the Tonight Show with Jay Leno, a profile in the New York Times, and (our personal favorite) being named an AccessHollywood.com Rising Star. As you can see in the clip below, the majority of this coverage has been driven by the novelty of Joel’s success. He’s a guy who subsists entirely by making amusing music videos for products for which he has no personal affinity — what news producer wouldn’t love this story?!


Watch CBS Videos Online

For us though, the real story isn’t the wackiness of Joel’s success but rather how he has achieved it. Of course, having the ability to come up with witty lyrics about how awesome watermelons are and the time and energy to scour the interwebs for brands looking to crowd-source their marketing are necessary, but they’re not sufficient. Michael Buckley, the other online video personality covered in the CBS News segment, told the NY Times “I was spending 40 hours a week on YouTube for over a year before I made a dime.” Like Michael, Joel does a lot more than just what you see on screen. Arguably, making the videos is the easy part (at least for someone like Joel) — the real challenge has been building and cultivating the loyal fan-base (or as Joel calls it, his “contest voting army”) that has made him such a newsworthy phenomenon.

As of this writing, Joel has:

Each of these relationship channels has different strengths and weaknesses, and we have achieved a good measure of success using them in concert through best practices and a substantial time commitment. But, the system is far from perfect. In addition to the redundant work required to build and maintain relationships through all these various channels, it is very difficult to identify and de-duplicate the individuals across them, and it is basically impossible to have a cohesive view of what is going on in your fan universe.

While 800 lbs brands like Britney Spears or 50 Cent have enough clout to ask their fans to sign up for new services, the rest of us need to find effective ways to reach our potential fans where they already live online. YouTube, Facebook, Flickr, MySpace, and other popular social media services provide access to their huge existing audiences, but the relationships you build through them have to be on their terms. We’ve learned from experience in the trenches with clients like Joel and Handsome Donkey, and we’re hard at work on a solution that gives independent online media brands the best of both worlds: access to existing social media audiences with greater control over the fan relationships it generates. So, stay tuned!

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This Week in Shark Jumpage

I just came from checking out Lucas on a Social Media Club LA panel on something about technology and music, apparently there’s some kind of intersection there. Who knew? Anyway, the organizers projected a live stream of all the tweets tagged with #smcla on a screen behind the panelists during the entire panel. 

SMCLA Twitter Stream

This has become a pretty common “feature” of tech panels nowadays, and I’m heareby asking organizers to knock it off.

There are a couple of reasons I feel this way. First of all, I don’t know how anyone in the audience could really pay any attention to what the panelists were saying seeing as the *entire audience* seemed to be on their mobile devices or laptops writing things to show up on screen (myself included). Secondly (and more importantly), the majority of the shit that went up there was totally lame (with the noted exception of this Sarah Palin tweet). Most people who get up to speak during Q&A time at panels are really doing it to hear themselves speak and try to impress the panelists and/or audience (“I’d like to pose my question in the form of a statement about how awesome I am, please validate/hire/sleep with me”). The good news is those Q&A sessions are generally short, and there is a physical limit on how many people can actually speak on the mic at any one time. Well when you put that Twitter stream up there, every self-important douche in the room can post his/her little cry for attention, and they generally do (again, including me).

Don’t get me wrong, I think real-time audience feedback is a valuable tool to keep any panel on track (I’m too lazy to search the web for the numerous stories of panels turned around by moderators monitoring audience tweets or find the right link to the Sarah Lacey SXSW debacle). But, the devil’s in the details and you’ve got to implement it in a way that preserves the right incentives for the audience to participate — i.e. improving the conversation, not trying to steal the spotlight. I was actually at what I believe was the first conference to use an interactive real-time feedback system. It was the >play conference in November 2006, and I blogged at the time about how Michael Arrington was a total prick for asking the organizers to take the SMS-based audience feedback system powered by Mozes off the screen behind the panel (ironically, this panel and the Valleywag story that came out of it may have driven the first significant tipping point for Twitter adoption).

As much as it pains me to agree with Arrington nearly two years after the fact, I do think there is a reason to have a moderator and a good moderator should be entrusted with the power to steer the panel discussion. The moderator should definitely be watching the conversation about the panel on Twitter in real-time and reacting accordingly, and individual audience members who want to have *virtual* side conversation should feel free to do so on their laptops or devices. But, don’t give individual audience members the opportunity (and encouragement) to distract the rest of the audience by putting their comments on (or above) the level of the panelists.

If your audience is that smart, put them on the panel. And if your moderator needs to be babysat by your audience, get a better moderator.

Consumption as Self-Expression, Lifestreaming, and the Social Signal:Noise Ratio

My buddy Hooman just wrote an insightful post expounding on a phrase I’ve been using for a long time now (and have yet to hear elsewhere, so let’s make it a meme baby!): consumption as self-expression. It’s a pretty self-explanatory phrase and examples include: Last.fm favorite artist or recently listened songs badges on your MySpace page (or their pretty cool Facebook app); publishing your Netflix queue via RSS; using a plug-in like Postalicious to add your Delicious bookmarks to your blog (as I do); or services like All Consuming. Each of these services has a primary value proposition to get you to give them your consumption information other than republishing it out to the world (i.e. Last.fm = discovering new music; Netflix = getting the movies delivered; Delicious = archiving bookmarks for personal reference; All Consuming = getting recommendations on other stuff you might like). But, the ability to share your consumption information back to your social network (or publish it to the world, if you so choose) is becoming an increasingly important secondary value proposition.

As an example of how powerful the self-expression value proposition has become, take Flixster, which became a top app on Facebook by getting people to re-enter much of the ratings information that they had already given to Netflix just so they could have a social experience around it with their friends. Apps like Flixster and What I’m Listening To (by Last.fm) finally start to address the forgotten backwater of the social network profile page that the “Interests” section has become. Like the appendix or the vestigial tail, the Favorite Books/TV Shows/Movies/Music fields on today’s social network profiles are left over from the first designs of Friendster (or maybe even before) and have done nothing but atrophy since. Unlike your tastes, these fields are static, and they’re totally disconnected from your consumption experiences. So, I’m all about the apps that have allowed me to leave the ‘Favorite Movies’ and ‘Favorite Music’ fields on my Facebook profile blank and instead show my friends what I’m actually watching and listening to.

That’s the good part of consumption as self-expression, IMHO. But, I’m increasingly finding a bad part too and it’s the growing (g33k) trend of lifestreaming. I see the value in wanting to broadcast a consolidated feed of everything public you’re doing across the web to those interested (in fact, I’ve already installed a lifestreaming plug-in on this blog and have yet to set it up — you can also use Friendfeed or MyBlogLog). I’m just not particularly interested in subscribing to anyone else’s. I may want to *pull* this information, when I’m trying to learn about what a person likes or has been up to, by visiting his Facebook page or blog. But, I have negative interest in having this information *pushed* to me at all times, a la Friendfeed, which I only use as a broadcast medium and not for consumption.

This is where the whole idea of the social signal:noise ration comes in. In his original post on which I commented, Hooman distinguishes between “machine-generated” and “human-generated” updates. The machine-generated ones are what I call consumption as self-expression, while the human-generated are the ones like blog posts, Flickr photos, or Twitter messages that require some kind of proactive communication on the part of the publisher. In my recent post about Twitter, I talked about how the on-demand nature of the Internet enables us to have a signal:noise ratio approaching infinity and how Twitter was the restorative “white noise of cyberspace.” But, I see full-on lifestreaming with machine-generated updates and all as going too far. So for now, I have imposed a crude filter to limit what noise I let in: if you didn’t take the time to generate the content yourself, I ain’t subscribing to it.

And, even that may not be enough. As the circle of people I follow on Twitter has expanded (and I *only follow people I’ve actually met*), I’m finding even that increasingly annoying and less the valuable randomness generator it used to be. Over beers today, Jeffrey suggested maybe as more people start using Twitter and the average number of people being followed grows, there will be less “updates on what I ate or when I went to the bathroom.” Whether it’s some kind of social networking mores or a technical solution like Laurie’s Havoc algorithm (ask him about it), we’re definitely going to need something to steer the social web back to a more sustainable signal:noise ratio.

The Absurdity of Twitter

Only something this tasteless could truly capture the frivolity of the compulsive Twittering that afflicts me and many of the people I know. Deep-down, we all know we could never get away with this level of self-important blather in any other communication medium (well, other than lifecasting, of course). But as long as others keep “listening” (following != really listening) and retaliating with their own narcissistic brain-farts, we continue to groupthink ourselves into the delusion that the emperor is wearing some skivvies and it’s completely acceptable behavior to broadcast an announcement of your recovery from a hangover, random facts you learn from reading the pamphlets you get at jury duty, or a poll on how you should waste away your afternoon to everyone you know and even more people you don’t (just, whatever you do, *never* *ever* update people on your flight delays at the airport — sheesh!). My personal favorites are the recursive loops of self-importance (better known to the self-important as “meta-tweets”), like announcing on Twitter that you’re blogging about how stupid Twitter is. But, if the Nielsen TV ratings ponzi scheme can last as long as it has, I, for one, will not be dissuaded from spewing the mindless ephemera of my life out into the ether by a little incisive snark from a couple of “professional” bloggers. Enjoy 😀

In writing all of that, I did get to thinking a little bit about why (relatively) intelligent and well-adjusted people are totally comfortable with our behavior on Twitter (at least until its absurdity is temporarily called out, as above). The answer may be that it isn’t, in fact, that absurd after all. For people who live their lives at the leading edge of consumer technology, our signal:noise ratio in daily life is rapidly approaching Infinity. Is it possible that the human condition demands some degree of noise to have a balanced life — think about it, a life in which nothing is random or serendipitous (i.e. all signal) doesn’t sound too fun. Eliminating the noise in meatspace can practically only go so far, but in cyberspace, where our kind now spends most of our time, the vast majority of products and services have been designed to give you nothing but signal. Twitter (and to a certain degree other social software, like the Facebook newsfeed) can theoretically be adjusted to be all signal, but the entropy of its design tends towards providing you with noise, be it noise of your choosing. Maybe Twitter is the cyberspace equivalent of one of those sleep machines that emits white noise to help you sleep at night.

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